Terms of Entry and Use
Effective Date: 16 June 2025
By entering or using the facilities of Glendowie Padel Indoors Ltd (GPI), you agree to the following terms and conditions:
1. Acknowledgement of Risk & Liability
Participation Risks: Using GPI's facilities involves inherent risks, including potential injury or death. By participating, you accept these risks and choose to use the facilities at your own discretion.
Waiver of Liability: By accessing the facilities, you voluntarily accept all associated risks. This releases GPI, its staff, directors, contractors, and affiliates from liability, except in cases of gross negligence or wilful misconduct. Agree to indemnify GPI for any claims or legal actions resulting from your actions or those of your guests or linked players. Accept financial responsibility for any damage caused to GPI property through negligence. Understand this waiver remains in effect indefinitely unless revoked in writing.
2. Medical Consent & Health Declaration
Emergency Response - Please note: This is an unstaffed/self service facility. In case of emergency, contact emergency services directly by calling 111. A defibrillator is located next door to the facility at Glendowie Bowling Club - 25 Chelmsford Ave. Ph.09-575-9455
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Health & Fitness - You confirm you are physically fit to participate. If you are pregnant, managing a medical condition, or new to physical activity, you should consult a healthcare professional before taking part.
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3. Conditions of Entry & Use
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Car Park Use & Liability
GPI provides access to a car park for the convenience of its members and guests. Use of the car park is at your own risk.
GPI is not liable for any loss, damage, or injury to persons, vehicles, or property occurring in the car park, including but not limited to theft, vandalism, or accidents.
Users are responsible for securing their vehicles and belongings and must drive with due care and attention at all times.​
Personal Belongings - You are responsible for your own possessions. GPI is not liable for any lost, stolen, or damaged items.
Security Cameras - CCTV is in operation throughout the premises for safety and security purposes. By entering, you consent to being recorded.
Entry Rights - GPI reserves the right to refuse entry or remove individuals at its discretion, particularly in cases of policy violations.
4. Club Use & Behaviour Expectations
Player Responsibility
Children are welcome but must behave responsibly. Persistent misbehaviour may result in temporary suspension or banning after review. Children under 12 must be supervised unless involved in a club-led activity. Guests are allowed but must be accompanied by a member or registered player, who assumes full responsibility for their behaviour.
5. Court Bookings & Payments
Booking Process - All court bookings must be made via Playtomic app or with a director of GPI. Bookings for group coaching programmes will be available to book via our website.
Booking Limits - Bookings can be made up to 14 days in advance. Maximum 10 active bookings per player. Limit of 3 bookings per day.
Court Bookings - Cancellations & Refunds - Cancel 24+ hours in advance to receive a refund via your bank account via Playtomic. If you have booked an open match, the booking will not be fulfilled until 4 players have joined the match. The code will then be sent to your email. Refunds will not be given if players cancel within 24 hours.
Pricing Updates - Court fees may change. Notice will be provided via the app or website.
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Group Lesson Cancellation Policy:
When you sign up for a group lesson this is a commitment for the entire school term (term length can vary, normally 8 - 10 weeks). If you are unable to make the session or your child cannot make the session, a make-up session of the same class on another day may be offered if space is available. No refunds or credits will be given for players who are not attending sessions or who have exited during the term due to change of mind/schedule.
Private Lesson Cancellation Policy:
Our coaches are extremely busy at the club and need more than 24 hours' notice before a cancellation is made by the client. 24 hours allows the coach time to fill the time slot. If inadequate time is given, you will still be charged for the full price of the session.
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6. Code of Conduct & Disciplinary Action Behaviour Standards
Abuse, verbal or physical towards staff or other members will not be tolerated. Disciplinary Action Breaches may result in temporary restriction, suspension, or permanent banning following an investigation. Feedback & Complaints Concerns should be reported to a Director of the company (email listed below).
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7. Facilities, Safety & General Use
Smoking and vaping are prohibited on club grounds. Appropriate court footwear must be worn. Dogs must be on a lead and well-behaved. They must not be left unattended for long periods. Owners are responsible for any damage caused. Parking is only allowed while attending Glendowie Tennis Club or GPI and is at your own risk.
Lost Property Unclaimed items may be donated. GPI is not responsible for lost belongings.
Food & Drink Only food and drinks purchased at Glendowie Tennis Club may be consumed in club areas.
8. Media, Privacy & Data
Photography & Video
Respect others’ privacy when taking photos or videos. Get consent before filming or photographing others. Do not film or photograph children other than your own.
9. Updates & Modifications
GPI may make changes to services, facilities, or hours as needed. Terms may be updated at any time. Changes will be published on the website.
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Contact Information
Glendowie Padel Indoors
Email: glendowiepadel@gmail.com